Customer Service Executive

Dublin

Customer Service Executive

Permanent | Dublin | Ireland

Customer Experience

A customer service executive is the face of Yvolution. It is important for a customer service executive to ensure that every customer has a pleasant experience. Acting as an extension of Yvolution, this task is accomplished by treating each customer in a courteous manner, greeting them and supporting “live chat” by conversing with potential customers as they enter our webpages and answering every question pleasantly and efficiently either on the phone or through the CS integrated tool - Zendesk

Issue Resolution

The resolution of customer issues and complaints is typically the responsibility of the customer service representative. You must identify the issues as quickly as possible, offering an appropriate resolution that satisfies the customer and is in compliance with company guidelines.

Act as primary internal customer contact point for service and information regarding products, prices, availability, and product uses.

Provide technical support for customers (B2B and consumers), including but not limited to promoting solutions, processing orders, arranging deliveries, invoicing, and processing product returns.

Provide feedback to Product Design team on recurring product faults.

Ensure that all inquiries are addressed completely

Track, respond to, and resolve customer complaints and requests in a timely manner.

 

Essential Competencies/ skills:

Fluent in English essential and another European language is a huge benefit

Any previous experience in CS using phone, email, online

Previous experience on Zendesk another great advantage

Enthusiastic, courteous, directive, curious, and positive

Customer and solution oriented

Excellent communication skills – verbal and written 

Ability to exercise independent judgment on situations

Ability to multitask

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Thank you

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