Torrance | California | United States
A customer service executive is the face of Yvolution. It is important to ensure that every customer has a pleasant experience. Acting as an extension of Yvolution, this is accomplished by treating each customer in a courteous manner, greeting them and supporting “live chat” by conversing with potential customers as they enter our webpages and answering every question pleasantly and efficiently either on the phone or through the CS integrated tool - Zendesk
The resolution of customer issues and complaints is typically the responsibility of the customer service representative. You must identify the issues as quickly as possible, offering an appropriate resolution that satisfies the customer and is in compliance with company guidelines.
Act as primary internal customer contact point for service and information regarding products, prices, availability, and product uses.
Provide technical support for customers (B2B and consumers), including but not limited to promoting solutions, processing orders, arranging deliveries, invoicing, and processing product returns.
Provide feedback to Product Design team on recurring product faults.
Ensure that all inquiries are addressed completely
Track, respond to, and resolve customer complaints and requests in a timely manner.
Essential Competencies/ skills:
Fluent in English essential and having an advanced level of Spanish is a huge benefit
Any previous experience in CS using phone, email, online
Previous experience on Zendesk another great advantage
Enthusiastic, courteous, directive, curious, and positive
Customer and solution oriented
Excellent communication skills – verbal and written
Ability to exercise independent judgment on situations
Ability to multitask