Automobile, Car, Vehicle

Operations Director

Dublin

Operations Director

Permanent | Dublin | Ireland

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The Role

The Director of Operations will plan, direct and coordinate the Ireland and US Operations in support of Yvolution’s growth. The Director of Operations will have overall responsibility for key functions within operations:

1.       Forecasting & Planning

2.       Logistics & Warehousing

3.       Help support the Customer Service function

 

The Responsibilities of the Role:

Overall

Plan and monitor the day-to-day running of the Ireland and US operations by implementing a management by data culture, where the use of KPI’s, Dashboards and Objective and Key Results (OKR’s) are the norm

Formulate long-term objectives and standards of performance for the department


Assure that department achieves its objectives and completes its projects within budget and time frame


Provide technical direction and guidance to your team as well as hands-on support, recognising the role as that of both manager / mentor and support resource


Interact regularly with executive team and individual department heads to ensure that the operations priorities are aligned with the overall company direction


Continually investigate and introduce process improvement measures

 

1. Forecasting & Planning

Manage the forecasting process and drive quality and cost-saving initiatives


Be the key influencer of process and system improvements, constantly striving to deliver results that meet the needs of the business while identifying enhancement opportunities


Ensure that the Operations function is centre between Sales and Manufacturing


Forecast consumer demand using statistical and collaborative forecasting techniques


Plan and execute seasonal strategies


Drive CPFR activities


Analyse and manage demand trends, and work with internal teams to manage the replenishment process recommendations for us and our Partners.
 

2. Logistics

Develop and implement a strategy for logistics which includes fulfillment, distribution, returns and outbound transportation, that generates high customer service and workflow optimization

Manage the Global operations team supporting customer order / product delivery needs

Build and manage relationships with Yvolution’s third party logistics providers

Work closely with your finance colleagues to monitor and improve costs

Be the owner and guardian of finish goods inventory and set control guidelines

Customer Service Responsibilities

Develop and direct the management of the customer support function to ensure customer satisfaction/ experience meets or exceed expectations

Review the management plan to support the daily order entry processes and customer service support group with the Customer Service Supervisor

Review and analyse customer data to identify issues and problems in service delivery and carry out necessary corrective action

Ensure effective logging and resolution of enquiries and liaise with appropriate parties to resolve / escalate queries and problems within agreed timescales

Ensure that Key Performance Indicators are produced and dispatched as required, this includes discussing results trends with operations peers in China, the Design team, and the Sales and Marketing teams

Co-ordinate and implement customer support training and development activities for the Yvolution team and, if necessary, to our distribution channel

  

Preferred Education and Experience 

The ideal candidate will have 10+ years of operations experience, with a minimum of 6 years in increasingly senior and complex business environments, influencing and driving results within high-growth and retail & manufacturing organizations.


Bachelor Degree in Business Management, Engineering or a similar area of focus. MBA would be advantageous

Desired Skills   

Strong business acumen that includes extensive knowledge of the core fundamentals of managing a business, combined with a clear understanding of the need to balance company policies, procedures, and culture


Strong management skills that include the ability to effectively consult, negotiate, resolve conflict and influence change


You are a self-starter who proactively looks for ways to improve and solve problems, thrives in a fast-paced growth environment, and is ready to make a difference and develop professionally


Excellent Customer Experience skills with a proven ability to design and implement processes and solutions that will increase our customers experience


Strong advocate of using data to manage the business, enabling the decision making and to set priorities


“Out of the box thinker” who is a key driver contributing to the products roadmap and willing to take innovative product risk while balancing the road map for on-time deliverables


Must be someone who starts a sentence with ‘Yes!’ and then works with your peers and team to figure it out

 

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